Policy Owner Services Officer / Chuyên Viên Quản Lý Hợp Đồng

Report to: Policy Owner Services Manager

Key Accountabilities

• Ensure POS requests performed as guidelines,
• Fulfil all customer requests regarding on Insurance Policies (including minor, major and valuation request),
• Regularly quality check POS transactions error rate should not exceed 1.5%,
• On behalf of POS work with Project team/related departments for user requirement and UAT for system enhancement / projects related POS,
• Cooperating with other department (New Business, Claim, Underwriting, Customer Service, Premium Control, Actuary, Product Develop) to implement related processes efficiently, effectively and adapt legally & Audit point,
• Explain questions to clients/FCs accurate. Ensure process cases related decision from another department,
• Making related reports, support line manager in managing team to reach KPI and customer / sales force satisfaction, training and coaching user, advice difficult cases to other users,
• Other tasks which assigned by line manager from time to time.

• Competitive salary (100% salary during probation)
• Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package
• Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment)
• Gifts for new comers and on special occasions
• Modern facilities in the spacious office
• 15 Annual leaves