Công Ty TNHH K Frontier (Vietnam)
Japanese Customer Support
Thông tin chung
Ngày đăng
14/01/2025
Cấp bậc
Chuyên viên- nhân viên
Số lượng tuyển
3
Hình thức làm việc
Toàn thời gian cố định
Yêu cầu bằng cấp
Đại học
Yêu cầu kinh nghiệm
1 năm
Mô tả công việc
- Answer customer inquiries related to client services.
- Support is provided through online chat, messaging apps (LINE, Messenger), and email. There are no telephone answering activities.
- Post information about client services (including using blogs, Twitter, Facebook, and other channels).
- Encourage the maintenance and development of the customer base.
- Provide high-quality customer service and maintain and enhance communication with current and potential customers (using SMS, email, and LINE).
- Meet the individual needs of each customer.
- Monitor customer feedback to promote service improvement.
Yêu cầu công việc
- Japanese N1 certification/ Japanese
- Creative, able to work independently, and good communication and problem-solving skills
- Sufficient Japanese reading and writing skills to perform the job
- Basic typing skills
Quyền lợi
- Employee events (company trips and other events)
- Annual leave and Social Insurance
- Salary increase at least once a year (based on performance)
- Individuals with Japanese proficiency at the managerial level will have salaries starting from USD1,500. Consideration will be based on experience and capability.
