Trưởng Phòng Bán Hàng - Sales Manager

Job Description-Sales Manager
1.**Customer Maintenance:**
- Establish and maintain relationships with existing customers, conduct regular follow-ups to
understand customer needs and provide solutions.
- Handle customer feedback and complaints to ensure customer satisfaction and loyalty.
- Maintain good communication with customers, follow up on orders and project progress to ensure
customer requirements are met.
2.**Market Analysis:**
- Collect and analyze market data, research market trends, consumer behavior, and competitor
dynamics.
- Develop market research plans, conduct market research, generate analysis reports, and provide
improvement suggestions.
- Use data analysis tools to monitor market activity effectiveness and optimize marketing strategies.
3: **Sales Support:**
- Assist the sales team in developing sales strategies and plans, providing market information and
support.
- Analyze sales data, create sales forecasts and targets, monitor sales performance, and make
adjustments as needed.
- Participate in sales training to enhance the team's marketing skills and product knowledge.6.
4**Order Management:**
- Handle customer inquiries, prepare quotations, and follow up on customer feedback to ensure
smooth order fulfillment.
- Follow up production status, ensure smooth progress of all stages (e.g., production,
transportation, customs clearance) for timely delivery.
- Update and maintain order information, ensuring accuracy and timeliness in order tracking and
coordination.
5: **After-Sales Service:**
- Handle customer complaints and after-sales issues, providing professional solutions to maintain
company reputation and customer relationships.
- Collect customer feedback to continuously improve products and services, enhancing customer
satisfaction.
6.**Other Duties:**
- Participate in internal training and meetings to continuously improve professional capabilities and
comprehensive qualities.
- Collaborate closely with other departments (e.g., production, procurement, quality control) to
ensure smooth foreign trade operations.
- Complete other tasks assigned by the supervisor.
 

**We Offer:**
1. Competitive salary and benefits.
2. Broad career development space and promotion opportunities.
3. Comfortable working environment and positive team atmosphere.
4. Regular training and team-building activities.