Công Ty Cổ Phần Kredivo Việt Nam

Senior IT Operations Specialist

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Ngày cập nhật:12/11/2024 03:11

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Công ty

Maintain the quality of all IT Ops services in the site, including but not limited to:
- User hardware, with all of the installed applications
- The quality of internet connectivity
- Specific connectivity configurations, such as telephony or VPN
Maintain healthy escalation line when an issue/project requires support from the L2 support team (Apps/Infra/Identity/Ops)
Maintain the integrity of all IT Ops procedures and policies, such as:
- User onboarding/offboarding
- Raising issues/support request through the proper ticketing channels
- All applicable asset management procedures
Maintain asset data integrity at all times, for all hardware types in scope.
Act as the Subject Matter Expert for all tech-related support requests. Involve the L2 support team when needed.
Keeping an update line to all members of the IT team especially Leads and Managers.
As the representative of the IT team, maintain good working relationships and professional communication with all of the site stakeholders from all teams.

Bachelor Degree or Master Degree in the field of science or engineering.
At least 3 years of experience in managing the operational aspects of the IT team, such as: management of incident SLA, asset inventory management, refining onboarding/offboarding processes, ETC.
Aptitude towards fundamental concepts within enterprise applications, for example: Application types and roles (HRIS, Directory Service, ETC), SSO technologies, Email technologies and standard, Integration technologies, and Security technologies.
Aptitude for learning new technologies and frameworks, to better support the business.
High sense of ownership of job scope and managed portfolios, able to operate / propose independently with minimal supervision.
Possess awareness towards organization internal mechanism, such as escalation path based on criticality and urgency.
Able to demonstrate independence in solving (complex) cases.