Fushan Technology Viet Nam
IT Helpdesk Engineer
Thông tin chung
Ngày đăng
31/12/2024
Cấp bậc
Chuyên viên- nhân viên
Số lượng tuyển
4
Hình thức làm việc
Toàn thời gian cố định
Yêu cầu kinh nghiệm
2 năm
Mô tả công việc
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
As a new employee in Fushan Technology Vietnam many will experience a steep learning curve, so IT is important that you desire to learn something new and seek new knowledge.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent question
- Determine the best solution based on the issue and details provided by end user.
- Walk the end user through the problem-solving process.
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in ticketing tool.
- Follow-up and update end-user status and information
- Pass on any feedback or suggestions by end-user to the appropriate internal team.
Yêu cầu công việc
- Educational background: Bachelor’s degree in Computer Science or other engineering discipline
- Proven experience as a help desk technician or other customer support role.
- Tech-savvy with working knowledge of office automation products, databases and remote control.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues
Quyền lợi
- Attractive salary; annual KPI bonus & 13-month salary
- Premium Healthcare Program for employees & their families.
- Laptop & Bus from Hanoi, Bac Ninh, Bac Giang
- 6 working days/ week (From Mon ~ Saturday); or working on night shift (5 days/week - 12 hours)
- 13 annual leave & 4 paid sick leave days/ year
Địa điểm làm việc
Bắc Ninh, KCN Vsip, Từ Sơn
Fushan Technology Viet Nam
Địa chỉ:Địa điểm: No. 8 , Street 6, VSIP Bac Ninh Services, Urban and Industrial Park, Phu Chan Commune, Tu Son Town, Bac Ninh Province.
Quy mô:Trên 300 người
Giới thiệu về công ty:
Fushan Technology Vietnam is proud to be one of the most beautiful factories in Vietnam belonging to Foxconn Group - the largest and fastest growing multinational company in the field of manufacturing services for Consumer-Electronics, Computer, Communication industry.
Fushan Technology Vietnam has had some changes since establishment as follows: established in 2011 under the name of Nokia Vietnam, integrated into Microsoft Mobile in 2014, and since Dec.2016 the factory has integrated into Foxconn Group with the name "Fushan Technology Vietnam". Besides core business is producing feature & smart phones & delivering them to global distributors, we are strengthening capability to manufacture other electronics product portfolios.
Although there were some changes on company’s ownership & product portfolios, some important things unchanged are our commitments to improve the lives of every people and to enable every organizations around the world to achieve their best by developing Fushan as a trusted business partner providing world-class manufacturing services.
