Công Ty TNHH Bảo Hiểm Hanwha Life Việt Nam
Customer Services Officer / Chuyên Viên Dịch Vụ Khách Hàng
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Chi tiết tuyển dụng
Công ty
Thông tin chung
Ngày đăng
19/02/2025
Thời gian thử việc
2 tháng
Cấp bậc
Chuyên viên- nhân viên
Số lượng tuyển
1
Hình thức làm việc
Toàn thời gian cố định
Yêu cầu bằng cấp
Cao đẳng
Yêu cầu kinh nghiệm
4 năm
Mô tả công việc
Report to: Customer Services Assistant Manager
Key Accountabilities:
Customer Services:
- Warmly welcome customers in person or via telephone.
- Provide high-quality customer service by addressing inquiries professionally.
- Handle operations services (insurance proposals, premium collection, policy services, ETC.) efficiently and within agreed service standards.
- Collaborate with the Head Office Operations Team to ensure smooth and effective service delivery.
Team Management:
- Lead and supervise CS/SS staff at the sales office and assigned GA branches, ensuring effective performance and adherence to company guidelines.
- Support team members with daily tasks and provide necessary training to maintain high service standards.
- Ensure compliance with company policies and oversee service quality at all levels.
Agency Admin Support:
- Assist in managing documents related to agents (FC/UM/DM applications, ETC.).
- Handle promotional gifts distribution, storage, and reporting as per company procedures.
Premium Control:
- Manage distribution and reporting of Premium Receipt Books to agents, coordinating audits with the Premium Control and Sales teams.
- Handle petty cash, expense claims, and reporting to the Finance Department.
Office Administration:
- Oversee office supplies, assets, and facilities management.
- Answer calls and perform general reception tasks.
- Maintain office cleanliness, handle first-aid supplies, and report damages.
Other Tasks:
- Collaborate with the sales team to ensure efficient CS operations.
- Suggest process improvements to enhance service quality and reduce paperwork.
- Ensure timely distribution of all correspondence.
Yêu cầu công việc
- Graduated University/ College.
- At least 4 years of solid experience in customer service (CS) or managing CS processes at the frontline, specifically within the life insurance or financial industry.
- Proven experience in managing, supervising, or leading a customer service team, with a strong track record of team performance and service quality.
- Exceptional customer service expertise, particularly in handling frontline interactions, ensuring high levels of client satisfaction.
- Demonstrated accuracy, thoroughness, and the ability to maintain an organized workflow.
- Excellent verbal and written communication.
- Adaptable and eager to learn in a dynamic environment.
- Positive, team-oriented, and customer-focused mindset.
- Proficient in MS Office; English is a plus.
Quyền lợi
- Competitive salary (100% salary during probation).
- Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
- Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
- Gifts for new comers and on special occasions
- Modern facilities in the spacious office
- 15 Annual leaves.
Địa điểm làm việc
TP.HCM, Quận 1
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