Sports Club Manager And Executive Lead

1.    Executive Lead - Support the CEO to deliver a high quality service for our sports Club and other projects
- Project management, problem solving, and multi-media presentation skills are critical.This position is very fast-paced, specifically designed for individuals comfortable with multi-tasking, and enjoys learning and developing in many different areas. This role requires fluency in both English and Vietnamese and ability to translate and interpret documents

2.    Business Management 
- Develop a plan to ensure all courts are utilized as per KPis and initiatives are targeted for peak and no peak 
- Develop up alternative revenue streams such as pro-shop, 
- Work with the Business Development Manager to develop programs with businesses and community groups to develop the sports communities  
- Support the coaches in planning tournaments and events for each sport  
- Marketing and Promotion of the courts to various markets 
3.    Operations
- Support the commencement and opening of this new high quality service 
- Lead and manage all services related to the courts and site operations for high quality offering for clients 
- Coordinate events and activities for the community
- Support Pro shop services, ensuring seamless integration with other site offerings.
- Oversee maintenance and ensure the site remains in excellent condition at all times.
- Solve problems relating to the experience for customers such as cleanliness, and other operational matters 
- Ensure all safety matters are addressed and lead a culture of safety 
4.    Customer Services 
- Develop and enhance the community experience by fostering a customer service-driven culture.
- Seek feedback from customers and respond to ensure a quality experience 
- Schedule and coordinate coaching sessions and other activities to enhance the customer experience.
- Lead a diverse team and develop up plans to improvement and implement solutions  to improve customer experience. 
- Ensure timely response to all customers enquires 
5.    Programs and Event Coordination 
- Be the lead to coordinate  events at the site not limited to tournaments, leagues, team building and community events 
- Ensure all events are of a high quality and standard 
- Ensure programs are running smoothly and supporting the coaches and other parties to be successful in their roles 
 

- To Be agreed – based on facility needs 
- Salary: starting salary 25-35 mil  vnd - dependent on experience
- KPI Incentives to be agreed after probation period passed